GURPREET J Qsu

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Verified Reviewer

They charged me $344.69

Kasamba - They charged me $344.69
They charged me $344.69 today , without any reason. Please refund my money.what is the reason you charged me $344.69.
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Loss:
$344

Preferred solution: Full refund

Chayenne C

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Verified Buyer
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Verified Reviewer
| map-marker Fort Lauderdale, Florida

False payment

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Kasamba - False payment
Kasamba - False payment - Image 2

You guys took 17 dollars from my debit card and I only paid for a 2 dollar session I understand that it was for a veritification or something like that but you guys also said that it should pop back up in my account after an hour it has been 5 hours since then and I have not gotten my money back.. and I need that money immediately!

Please give me my 17 dollars back..

and you guys made me pay for the 2 dollars as well just to take 17 more dollars off of my account and I didnt even have a long session are you serious? I will take further actions if you guys dont do anything about this immediately!

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User's recommendation: I don’t recommend honestly only if it’s your first time signing up then yeah do it cause it’s free but other than that don’t add your card bro

1 comment
KasambaCares

Hello there! Thank you for using our app and for sharing your concern.

We'd be happy to check this situation for you, so please send us a message at service@***.com, including your payment details.

Our team will review the transaction and context as soon as possible. Please don't share your private information here, as it would be publicly available.

Josephine H Pfc

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
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Verified Reviewer

I tried to use the Kasamba website initially to try a free 3 minute reading! wasn’t aware I was charged an additional $15 to be held on my account also, Then next I looked at my bank account stateme.

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I tried to use the Kasamba website initially to try a free 3 minute reading! wasn’t aware I was...
I tried to use the Kasamba website initially to try a free 3 minute reading! wasn’t aware... - Image 2
I was overcharged for a reading with Kadamba this I didnt receive! All I thought was to do was get a free 3 minute reading! I dont know if this reading somehow exceeded the standard 3 minute free reading requirement and I didnt even know or was not made aware of it! Anyway I hope this issue gets resolved quickly for my sake and I will never use this service again! I am having trouble reaching customer service support by phone but I did send an email and got a response with a ticket number so far!
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Loss:
$238
Pros:
  • Are readily available and accessible for anyone
Cons:
  • Rope you into using them initially with some small free reading

Preferred solution: Full refund

User's recommendation: Don’t use them! Find out early about any hidden costs and if you exceed time for free reading how much will that cost you? These sites tend to overcharge you and not provide adequate reading time!

1 comment
KasambaCares

Hello there! Thank you for using our app and for sharing your concern.

We're glad to know that you're making the most of our special offer and we'll do our best to sort out your situation.

Please share more details with our team at service@***.com, so we can check this issue as soon as possible and offer the best solution for you. Thank you for your patience!

Jason M Puq

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Verified Reviewer

Account charges

I was supposed to get get my conversation today with a physic for half price today with the 1st 3 minutes for free I was charged 150.00 I know this is very wrong amount it was supposed to be 2.99 a minute
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Preferred solution: Price reduction

Anonymous
map-marker Johannesburg, Gauteng

Money out of my account

I started a 3 min free session and money was reserved from my account. At the end of the session i received a message saying insufficient funds. Is this going to be a problem for my bank account? How do I stop it
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User's recommendation: The session was great. I'm just very concerned about the payment issue.

1 comment
KasambaCares

Hello there! Thank you for using our app and for sharing your feedback.

We're sorry to hear about the problem you encountered.

Please contact us at service@***.com and we'll find the right fix for you. Thank you for your patience!

Christopher H Poq

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Verified Reviewer

I wasn’t told that it was 2.99 for every min

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My money came into my account for my light bill water bill and yall got the money from my account and now my lights and water will be turned off I am really mad about this and I told yall times is hard and ppl dont have money
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Loss:
$121
Pros:
  • Bills

Preferred solution: Full refund

Anonymous
map-marker Cocoa, Florida

Had 4 reader tell me I was going to meet my friend by the end of September and it didn't happen

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Don't believe they are real reader just sugar coated issues do to make you you feel good and want to come back and spend more money for their pocket
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User's recommendation: Don't run now

Anonymous
map-marker Palm Coast, Florida

Not ever getting a reading

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First there was a specialon the readings and the the price per .min. they did the reading via text, it took forever for him to respond back, I was saying helloooo, then I noticed his spelling was not right , like he was foreign. I was on for 6 minutes with no interaction at all and they took out of my account $18 $85 then $65 I tried to report it to my bank as a scam, which they are !! Do not get a reading from them! They eventually got all their money back.
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User's recommendation: Don't get readings from them they're fake

Karla W Tpt

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Verified Reviewer

Refund

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Paragraphs where I struggled to understand paragraphs with no meaning filibusterdont select wordy advisors who are hard to understand while in a love crisis don't pick friendly guys who greet well but no meaning grammatically..Especially fightngMS.Should it be confusing?
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Loss:
$118
Cons:
  • Some advisors have not mastered basic communication skills and

Preferred solution: Full refund

Karla W Tpt

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Verified Reviewer

Refund

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Kept speaking while confusing me more as he was filibustring with he reading the grammatically incorrect
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Loss:
$118
Pros:
  • Friendly
Cons:
  • Kept on making no sense

Preferred solution: Full refund

Oscar M Uub

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund for robbery

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They stole my money I was on hold for 32 min and got charged im gonna report you guys this is completely wrong
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Pros:
  • 111

Preferred solution: Full refund

User's recommendation: Not at all they rob you

Sowjanya K Bmz

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Verified Reviewer

Charged for no reason 24$

I have connected for 3 minutes for free you charged without my permission 24$ I want my money back without my permission how do you charge
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Loss:
$24

Preferred solution: Full refund

Thunder S Jus

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Wanted to know

I have called your costumer service to be able to speak to a representative but all I get is no one can take my call I want to know how can I speak to representative thanks. I justed wanted to call to speak to someone to know more about what your company does but I am not able to so no my issue has not been resolved yet I would like the issue to be resolved can someone help thanks
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Preferred solution: information about how much I am charged if I wanted to speak to one of the physics from your company website

Bee N Usr

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Verified Reviewer

Payment and cancel my account

You charged me extra and u dont want to return my money Also your reading was all false from some lady U desstroyed my life
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Loss:
$53

Preferred solution: Full refund

Alita W Dei

I have been informed that I owe 1300 dollars. I don't understand

I dont know what happened. I tried to contact Isabelle and was informed that I owe over 1300 dollars.
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Loss:
$1300

Preferred solution: I would like to know what is going on

Zamira Yeh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Psychic wouldn't give reading

Number didn't work at all. I was refused a reading. I'm not sure why because other psychics have read on the same family topic before. I'm not sure how legit kasamba is.
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Loss:
$10

Preferred solution: Full refund

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